1. How long does shipping take?
Standard (U.S.A) 3-5 business days.
Once you have received notification regarding the shipment of your order, it will arrive within 2-3 business days. PLEASE ALLOW THESE DAYS TO COMPLETE BEFORE CONTACTING (email@example.com)
2. When will I receive a tracking number?
A tracking number will be sent to you via email within 3-5 business days.
3. Can I express my shipping?
Yes. Please select express shipping at checkout.
4. I have a hair appointment. When can I expect my hair?
We strongly advise you not to make any hair appointments until the tracking of your package has been updated to a location near you.
5. What If I want to return an item?
Due to the nature of our products there are no returns on products. Only an exchange will be granted within 24 hours after payment.
6. What if Rissa's Hair Closet sends out the wrong item?
Our company will gladly send out the correct item as soon as we receive the returned item. We try to complete this process as soon as possible. (Corrected items are usually sent out as soon as tracking information is received for your return item.)
7. Can I get a refund?
Unfortunately, we do not give any refunds on any items, unless items have not been shipped within 7 business days.
8. Why no refund?
All purchases are final.
9. What if my package got sent to the wrong address?
Once Rissa's Hair Closet ships out your package you will need to handle the issue with USPS.
To avoid this issue please double check your address.
Please remember that you will be submitting your information twice, once with rissashaircloset.com site and once with . The address you submit is the address your item(s) will be shipped to.
10. Is my privacy and personal information secure on your site?
All payments accepted on the site are processed by PayPal/Stripe. And as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available.)
11. How do I place a custom wig order?
All custom wig order requests must be sent via email to firstname.lastname@example.org. Thank You!